Question 1

What types of shutters do you supply?

Accepted Answer

We supply a wide range of made-to-measure plantation shutters in materials including Paulownia, Basswood, and PVC. Each shutter is crafted to your specifications and ideal for both residential and commercial use. Our shutters are built for durability, functionality, and timeless style.

Question 2

How long does delivery take?

Accepted Answer

Our shutters are manufactured by our trusted partner factory in China and shipped directly to us in the UK. Standard lead times are approximately 12–14 weeks from order confirmation, depending on the order size and specification. Once your shutters arrive at our UK dispatch centre, we arrange prompt delivery to you.

Question 3

Do you have a showroom I can visit?

Accepted Answer

We don't currently operate a public showroom, as we focus on keeping costs low for our trade clients. However, we’re happy to provide sample materials and offer guidance on measuring and installing shutters through our online portal and support team.

Question 4

Can I correct my order if I make a mistake?

Accepted Answer

We understand that mistakes can happen, which is why we take extra steps to avoid them. Every order placed through our customer portal is reviewed before production begins. We provide detailed technical drawings for your approval, ensuring everything is clear and accurate. If anything needs adjusting, we’ll discuss it with you directly before moving forward.

Question 5

What if my shutters arrive damaged or don’t fit?

Accepted Answer

We work hard to ensure your shutters arrive in perfect condition and match the approved specifications. If there’s any damage during transit or a manufacturing issue, we’ll resolve it quickly — including offering a remake if necessary. While we rely on the measurements provided by you, we’re always here to assist if anything goes wrong and will do our best to help find a solution.

Question 6

Can I request samples?

Accepted Answer

Yes, we offer a range of sample options to support our trade partners. You can request individual colour samples, full colour swatches, or elegant sample cases — perfect for taking to home visits with your customers. Just get in touch with us directly to request what you need, and we’ll be happy to assist.